Privacy Policy

Check out VetBot AI’s privacy policy.

JPI Healthcare Co., Ltd. values customers’ personal information and complies with the “Act on Promotion of Information and Communications Network Utilization and Information Protection.”


Through its privacy policy, this site informs you of the purpose and method for which the personal information you provide is being used and what measures are being taken to protect your personal information.

If this site revises its privacy policy, it will notify you through website notices (or individual notices).

Personal information collection

We collect the minimum amount of personal information required when registering as a member or while using the service.


We receive consent as a mandatory item for the minimum information necessary to provide services, and consent to additional information collected to provide other specialized services is optional. Even if you do not agree to the optional items, there are no restrictions on use of the service.


This site collects the following minimum personal information for membership registration, consultation, service application, etc.

- Collection items: name, member ID, password, mobile phone number, email, country
- Personal information collection method: Personal information collection through website membership registration

Purpose of use of personal information

This site uses the minimum amount of personal information collected for the following purposes. All information provided by users will not be used for purposes other than those necessary for the purposes below, and prior consent will be sought if the purpose of use changes.


- Statistics on service use
- Providing information on new services and events
- Materials for developing new services and providing personalized services
- Fulfillment of contract for service provision and provision of fee settlement content according to service provision, purchase and payment of fees
- Membership management
- Identity verification when using membership services, personal identification, preventing illegal use by delinquent members and preventing unauthorized use, confirmation of intention to join, handling civil complaints, including handling complaints, delivery of notices

Retention and period of personal information

After the purpose of collecting and using personal information has been achieved, this site destroys the information without delay without exception.

Deletion of personal information

In principle, this site destroys personal information without delay after the purpose of collecting and using personal information has been achieved. The destruction procedure and method are as follows.

1. Destruction procedure

The information you enter for membership registration, etc. is transferred to a separate DB (in the case of paper, a separate filing cabinet) after the purpose is achieved, and is stored for a certain period of time and then destroyed for reasons of information protection according to internal policies and other related laws (see retention and use period). Personal information transferred to a separate DB will not be used for any purpose other than that for which it is retained, unless required by law.

2. Method of destruction

Personal information stored in electronic file format is deleted using technical methods that render the records unrecoverable.

Personal information provision

In principle, this site does not provide users' personal information to external parties. Exceptions shall be made in the following cases:

- When users consent in advance
- Where there is a request from an investigative agency in accordance with the provisions of the statutes or in accordance with the procedures and methods prescribed in the statutes for the purpose of investigation.

Matters concerning measures to ensure the stability of personal information

- We minimize the designation of personal information handlers and provide regular training.
- To ensure stability in handling personal information, we conduct regular self-audits at least once a year.
- Among the user's personal information, passwords are stored and managed in encrypted form, and a separate security function that encrypts important data files and transmitted data is used.
- We install security programs and periodically update and inspect them to prevent leakage and damage of personal information due to hacking or computer viruses, and install systems in areas where access from the outside is controlled and monitor and block them technically and physically.
- We take necessary measures to control access to personal information by granting, changing, or deleting access rights to the database system that processes personal information.
- We have a separate physical storage location for the personal information system that stores personal information and establish and operate access control procedures for this.

Entrustment of collected personal information

This site does not entrust your information to an external company without your consent. If such a need arises in the future, we will notify the customer of the entrusted person and the details of the entrusted work and, if necessary, obtain prior consent.

Rights and exercise methods of users and legal representatives

To view or modify the personal information of users or children under the age of 14, you must click ‘Change personal information’ (or ‘Edit member information’, etc.). To cancel your membership (withdraw consent), you can click “Cancel Membership” and go through the identity verification process to directly view, edit, or withdraw your membership. Alternatively, if you contact the personal information manager in writing, by phone or email, we will take action without delay. If you request correction of an error in personal information, the personal information will not be used or provided until the correction is completed. Additionally, if incorrect personal information has already been provided to a third party, we will notify the third party of the result of the correction without delay so that the correction can be made. This site processes personal information that has been canceled or deleted at the request of the user or legal representative as specified in the “Retention and Use Period of Personal Information” collected by this site and prevents it from being viewed or used for other purposes.

Personal information protection officer and grievance handling

In order to protect customers' personal information and handle complaints related to personal information, this site designates the relevant departments and personal information manager as listed below.

- Name of personal information manager: Kim Hyeong-gyu


Tel: 02-2108-2580

E-mail: [email protected]


Additionally, if you need to report or consult about personal information, you can get help from the organizations below.


1. Personal Information Infringement Reporting Center
A. (without area code)118
B. https://privacy.kisa.or.kr


2. Cyber Investigation Division of the Supreme Prosecutors' Office
A. (without area code)1301
B. [email protected]


3. Cyber Investigation Bureau of the National Police Agency
A. (without area code)182
B. https://ecrm.cyber.go.kr

Information on notification obligations, etc. before revision

The personal information processing policy may be modified for the purpose of reflecting changes in laws or services. If the privacy policy changes, we will notify you of the changes at least 7 days in advance. However, if there are significant changes to user rights, we will notify you at least 30 days in advance. JPI Healthcare values our users’ information and promises to do our best to ensure that users can use our services with greater peace of mind.


Announcement date: March 11, 2024
Effective date: March 12, 2024

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